Refund Policy

Last updated September 19, 2026

This Refund Policy applies to purchases made directly from Reality-Based Leadership, LLC (“RBL,” “we,” “us,” or “our”). Different rules apply depending on the type of product purchased.

1. Assessments, Licenses, and Access Codes

ALL SALES OF ASSESSMENTS, ASSESSMENT LICENSES, INVITATIONS, AND ACCESS CODES ARE FINAL AND NONREFUNDABLE.

Because these products provide access to proprietary materials and may be generated, reserved, assigned, delivered, or made available promptly after purchase, we do not provide refunds, returns, exchanges, or credits for:

• Assessment licenses;
• Assessment invitations or access codes;
• Individual or organizational assessment purchases;
• Assessment reports, scores, or interpretations;
• Unused, unclaimed, expired, or partially completed licenses;
• Licenses purchased for an incorrect participant or quantity;
• A participant’s failure to complete an assessment; or
• Dissatisfaction with an assessment result, score, report, or interpretation.

Each assessment license is limited to the participant and use authorized at the time of purchase. Licenses and access codes may not be shared, copied, resold, sublicensed, or transferred except with RBL’s prior written approval.

If you experience a technical issue that prevents access, contact us at info@realitybasedleadership.com. If we confirm that the problem originated with RBL or its assessment platform, we may restore access, replace the affected license, or provide another appropriate remedy at our discretion.

2. Digital Products and Downloadable Materials

ALL SALES OF DIGITAL PRODUCTS AND ELECTRONICALLY DELIVERED MATERIALS ARE FINAL AND NONREFUNDABLE.

This includes, without limitation:

• Downloads;
• Toolkits;
• Worksheets;
• Guides;
• Templates;
• Electronic books and reports;
• Videos, recordings, and online content;
• Courses and training materials;
• Presentation or facilitator materials; and
• Any other electronically delivered content.

A purchase is final regardless of whether the purchaser downloads, opens, accesses, or uses the product.

If you receive the wrong file or cannot access a purchased digital product because of a verified technical problem originating with RBL, contact us at info@realitybasedleadership.com. We may provide a replacement file, restore access, or provide another appropriate remedy.

3. Event Tickets, Programs, and Registrations

Unless expressly stated otherwise on the applicable registration page, all event tickets, program registrations, workshops, virtual sessions, and related purchases are final and nonrefundable.

Failure to attend, scheduling conflicts, travel disruptions, illness, changes in personnel, or other personal circumstances do not create a right to a refund or credit.

At RBL’s discretion, a registration may be transferred to another participant if the request is submitted in writing before the event and the transfer is permitted by the applicable event rules.

If RBL cancels an event without providing a replacement date, comparable program, transfer option, or credit, the purchaser will receive a refund of the amount paid directly to RBL for the affected registration. RBL is not responsible for airfare, lodging, transportation, lost time, or other incidental expenses.

4. Physical Merchandise and Printed Books

Eligible physical merchandise and printed books may be returned within 30 days after delivery, subject to the requirements below.

To qualify for a return:

• The item must be unused, unworn, unwashed, undamaged, and in its original condition;
• Any tags, packaging, accessories, and accompanying materials must be included;
• Books must be unmarked and in resalable condition;
• Proof of purchase from RBL must be provided; and
• You must contact us before sending the item back.

Signed, personalized, customized, made-to-order, clearance, and final-sale items cannot be returned unless they arrive damaged or defective.

To request a return, email info@realitybasedleadership.com with your order number and the item you wish to return. Do not return an item until you receive return instructions from us.

Customers are responsible for return-shipping costs unless the item was incorrect, damaged, or defective when delivered. Original shipping charges are nonrefundable. We recommend using a trackable shipping method because we are not responsible for returns lost or damaged in transit.

5. Damaged, Defective, or Incorrect Physical Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us at info@realitybasedleadership.com within seven days after delivery.

Include:

• Your order number;
• A description of the issue; and
• Clear photographs showing the item, packaging, and damage or error.

After reviewing the request, we may replace the item, issue a refund, provide store credit, or offer another appropriate remedy. Normal wear, misuse, accidental damage, improper care, and damage occurring after delivery are not considered defects.

6. Refund Processing

Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process and post the refund.

We cannot issue a refund to a different payment method or person. Shipping charges, expedited-delivery fees, processing charges, and other non-product charges are nonrefundable unless required by law or expressly approved by RBL.

7. Order Changes and Cancellations

We begin processing orders promptly and cannot guarantee that an order can be changed or canceled after it is placed.

Assessment, digital-product, access-code, and event purchases cannot be canceled after purchase.

A request to cancel a physical-product order may be considered if the order has not entered fulfillment, but cancellation is not guaranteed. If the order has already entered fulfillment or shipped, the physical-product return provisions above will apply.

8. Chargebacks and Payment Disputes

If you believe a charge was unauthorized or an order was processed incorrectly, please contact us first at info@realitybasedleadership.com so we can investigate and attempt to resolve the issue.

Initiating a payment dispute does not expand or replace the refund rights provided under this policy. RBL may provide the payment processor or financial institution with relevant transaction records, including order information, delivery records, access records, communications, and acceptance of applicable policies.

Nothing in this section limits any nonwaivable rights available under applicable law.

9. Purchases Made Through Third Parties

This policy applies only to purchases made directly from RBL. Products purchased through Amazon, a retailer, event organizer, marketplace, distributor, or another third party are governed by that seller’s refund and return policies.

10. Applicable Law

Nothing in this policy excludes or limits any refund, cancellation, warranty, or other consumer right that cannot legally be waived. Where applicable law provides rights that conflict with this policy, applicable law will control.

11. Contact Us

Questions and return requests should be sent to:

Reality-Based Leadership, LLC
1405 Caney Creek Lane
McKinney, Texas 75071
United States
info@realitybasedleadership.com