Shipping Policy

Last updated September 19, 2026

This Shipping Policy applies to physical products purchased directly from Reality-Based Leadership, LLC (“RBL,” “we,” “us,” or “our”).

1. Shipping Destinations

We currently ship physical products to addresses within:

• The United States; and
• Canada.

We do not currently ship physical products to other international destinations.

Digital products, assessment licenses, access codes, event registrations, and electronically delivered materials are not shipped.

2. Processing Times

Orders for in-stock physical products are generally processed within three to five business days, excluding weekends and holidays.

Processing times are estimates and may be longer during product launches, holidays, special promotions, high-volume periods, or circumstances outside our reasonable control.

An order is not considered shipped until it has been transferred to the shipping carrier. You will receive a shipping confirmation when tracking information becomes available.

3. Preorders

Preorder items will ship according to the estimated timeframe stated on the applicable product page. Release dates and fulfillment dates are estimates and may change because of printing, manufacturing, publishing, carrier, or supply-chain delays.

If an order contains both preorder and in-stock products, the items may be shipped together when the preorder becomes available or shipped separately at our discretion.

4. Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times will be shown during checkout.

Delivery estimates begin after an order has been processed and transferred to the carrier. They are estimates only and are not guaranteed arrival dates.

RBL is not responsible for carrier delays, weather disruptions, customs delays, service interruptions, or other circumstances outside our reasonable control.

5. Canadian Orders

Orders shipped to Canada may be subject to customs duties, import taxes, brokerage fees, or other governmental charges.

Unless expressly collected during checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge paid to RBL. We cannot predict or control the amount of these charges.

Delays caused by customs inspection or clearance are outside RBL’s control.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact info@realitybasedleadership.com immediately if you notice an error. We cannot guarantee that an address can be changed once an order enters fulfillment.

RBL is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect, incomplete, outdated, or inaccessible address provided by the customer. Additional shipping charges may apply if an order must be resent.

7. Tracking and Delivery

When tracking is available, it will be sent to the email address associated with the order.

A package marked as delivered by the carrier is considered delivered to the address provided at checkout. If tracking shows delivery but you cannot locate the package, please:

• Check around the delivery location;
• Ask other members of the household or business;
• Check with neighbors or building management; and
• Contact the carrier directly.

If the package remains missing, contact us and we will help review the available shipping information. Any replacement or refund will depend on the circumstances and the carrier’s investigation.

8. Lost or Damaged Shipments

If tracking has not updated for an extended period or you believe a package was lost in transit, contact us at info@realitybasedleadership.com with your order number.

If an item arrives damaged, defective, or incorrect, notify us within seven days after delivery and include photographs of the item and packaging. Claims will be handled in accordance with our Refund Policy.

Please retain the product and all original packaging while the matter is being reviewed.

9. Returned or Refused Packages

If a package is returned because of an incorrect address, failed delivery attempts, refusal, unpaid customs charges, or failure to collect the package, we will contact the purchaser using the information associated with the order.

The purchaser may be responsible for the original shipping charge, return costs, customs charges, and the cost of reshipping the order. Shipping charges are nonrefundable unless required by law or the return resulted from an error by RBL.

10. Contact Us

For questions about shipping, contact:

Reality-Based Leadership, LLC
1405 Caney Creek Lane
McKinney, Texas 75071
United States
info@realitybasedleadership.com