TERMS OF USE

Last updated September 19, 2026

These Terms of Use (“Terms”) govern your access to and use of the websites operated by Reality Based Leadership, LLC, including realitybasedleadership.com, our Shopify store, any assessment platform, and any related services, accounts, content, products, programs, assessments, reports, downloads, or materials we provide (collectively, the “Services”).

In these Terms, “Reality Based Leadership,” “RBL,” “we,” “us,” and “our” refer to Reality Based Leadership, LLC. “You” and “your” refer to any visitor, purchaser, participant, account holder, organization, or other person accessing or using the Services.

By accessing or using the Services, purchasing a product, creating an account, using an assessment access link or code, or otherwise indicating your acceptance, you agree to these Terms and all applicable laws and regulations.

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

1. AGE ELIGIBILITY

You must be at least 18 years old to purchase products, create an account, or independently use the Services.

If you are under 18, you may use the Services only with the involvement, supervision, and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

Certain Services may be limited to adults or may have additional eligibility requirements identified at the time of purchase or registration.

2. PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Our Privacy Policy describes how we collect, use, disclose, retain, and protect personal information, including information collected through purchases, accounts, assessments, reports, events, marketing communications, and interactions with our service providers.

When purchasing or administering assessments for other individuals, you are responsible for providing any required privacy notices and obtaining any permissions or authorizations required by applicable law.

3. ANTI-SPAM POLICY

We comply with applicable anti-spam laws, including the CAN-SPAM Act.

You may opt out of marketing communications at any time using the unsubscribe link included in such communications. Transactional, administrative, account-related, fulfillment, assessment-access, and legally required communications are not marketing communications and may continue after you opt out of marketing communications.

You agree not to use the Services to send unsolicited commercial communications, spam, or any form of mass or automated messaging in violation of applicable law.

Questions or concerns may be submitted to: info@realitybasedleadership.com

4. MODIFICATIONS AND TERMINATION

We may update these Terms periodically. Changes are effective when posted unless otherwise stated or required by applicable law. Your continued use of the Services after revised Terms are posted constitutes your acceptance of those revised Terms.

If you disagree with a revised version of these Terms, you must discontinue your use of the Services.

We reserve the right to restrict, suspend, or terminate access to any portion of the Services, account, assessment, license, report, download, or other content if we reasonably believe that:

• You have violated these Terms;
• Your use is unauthorized, unlawful, deceptive, abusive, or fraudulent;
• Your payment has been canceled, disputed, reversed, refunded, or subjected to a chargeback;
• Your use may harm RBL, another person, our intellectual property, our technology, or the security of the Services; or
• Suspension or termination is otherwise reasonably necessary to protect RBL or another party.

Where practicable, we may provide notice and an opportunity to address the issue. However, we are not required to provide advance notice when immediate action is reasonably necessary to prevent harm, unauthorized use, fraud, security threats, or intellectual-property violations.

Sections that by their nature should survive termination will remain effective following termination, including provisions concerning ownership, payment obligations, disclaimers, limitations of liability, indemnification, dispute resolution, confidentiality, and restrictions on use.

5. ACCOUNTS AND SECURITY

Certain Services may require an account, login credentials, invitation, access link, or unique access code.

You agree to:

• Provide accurate and complete information;
• Maintain the confidentiality of your account credentials, access links, and codes;
• Use only the account, license, or assessment assigned to you;
• Notify us promptly of suspected unauthorized access or use; and
• Accept responsibility for activity occurring through your account or credentials to the extent permitted by law.

You may not share credentials, access links, assessment codes, reports, or accounts with another person unless RBL has expressly authorized the sharing in writing.

We are not responsible for losses caused by your failure to maintain the confidentiality or security of your credentials.

6. LIMITED LICENSE

Subject to these Terms and payment of all applicable fees, RBL grants you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to access and use the Services for their intended purpose.

Individual purchasers may use purchased materials for their own personal and professional development.

Organizations may allow their authorized employees, participants, facilitators, or contractors to use purchased products and Services only within the scope of the licenses purchased and any separate written agreement with RBL.

Except where expressly authorized in writing, no purchase grants an organization-wide, enterprise-wide, facilitator, certification, reproduction, distribution, training, resale, or derivative-use license.

The purchase of one product, assessment, access code, report, or download generally provides a license for one authorized user or participant unless the product description or a separate written agreement expressly states otherwise.

No license may be transferred, reassigned, sublicensed, resold, or shared without RBL’s prior written authorization.

7. PROPRIETARY MATERIALS AND INTELLECTUAL-PROPERTY OWNERSHIP

All content made available through the Services, including text, graphics, logos, trademarks, service marks, trade dress, photographs, videos, audio, presentations, courses, books, downloads, worksheets, toolkits, diagrams, exercises, assessments, assessment questions, response choices and formats, instructions, scoring systems, indexes, scores, reports, benchmarks, interpretations, validation materials, frameworks, methodologies, algorithms, weighting, logic, software, source code, object code, databases, designs, and compilations (collectively, the “Proprietary Materials”), is owned by Reality Based Leadership, LLC or its licensors.

The Proprietary Materials are protected by applicable copyright, trademark, trade-secret, confidentiality, contract, and other intellectual-property laws. Certain components, including assessment questions, scoring logic, weighting, algorithms, methodologies, benchmarks, and validation materials, constitute confidential and proprietary information and may include trade secrets belonging to RBL.

Purchasing, accessing, administering, or completing an assessment does not transfer ownership of any Proprietary Materials. Except for the limited license expressly granted under these Terms or a separate written agreement, no right, title, or interest in the Proprietary Materials is transferred to you.

Without our prior written permission, you may not:

• Copy, reproduce, record, photograph, screen-capture, scan, republish, upload, post, transmit, translate, distribute, sell, sublicense, or publicly display any Proprietary Materials;
• Share purchased downloads, assessment questions, response options, access codes, reports, facilitator materials, certification materials, or other licensed content with unauthorized persons;
• Modify, adapt, translate, create derivative works from, or commercially exploit any Proprietary Materials;
• Reverse engineer, decompile, disassemble, decode, extract, discover, reconstruct, or attempt to identify assessment questions, scoring methods, weighting, algorithms, benchmarks, logic, software, or source code;
• Build, train, validate, market, or improve another product, model, assessment, artificial-intelligence system, database, or service using the Proprietary Materials;
• Submit assessment questions, response options, reports, scoring information, or other Proprietary Materials to an artificial-intelligence system;
• Remove or alter copyright, trademark, confidentiality, attribution, branding, or other proprietary notices;
• Edit or alter an assessment report, present an excerpt in a misleading manner, or represent a modified or independently created document as an official RBL report;
• Use RBL’s names, marks, assessment names, indexes, reports, or content in a manner that implies sponsorship, endorsement, certification, affiliation, or authorization without written permission;
• Administer, facilitate, teach, reproduce, or distribute RBL programs or materials unless you possess the applicable written license or certification;
• Use the Proprietary Materials to conduct or publish an unauthorized validation study, comparative study, benchmarking analysis, competitive analysis, or other study intended to reproduce, disclose, evaluate, or reverse engineer RBL’s proprietary methodology; or
• Circumvent access controls, usage restrictions, technical safeguards, or license limitations.

Assessment questions, response options, scoring information, screenshots, recordings, reports, and other assessment content may not be publicly disclosed, posted on social media, included in unauthorized presentations or training materials, or provided to any third party except as expressly authorized by RBL in writing.

Participants may not take notes, photographs, screenshots, audio recordings, video recordings, or other copies of assessment questions or response options.

Requests to license or use Proprietary Materials should be submitted to: info@realitybasedleadership.com.

8. ORDERS, PRICING, AND PAYMENT

By placing an order, you represent that:

• The information you provide is accurate and complete;
• You are authorized to use the selected payment method;
• You are authorized to enter into the transaction individually or on behalf of the identified organization; and
• You agree to pay all charges, taxes, shipping costs, and other amounts disclosed at checkout.

Prices, product availability, descriptions, and promotions may change without notice. We reserve the right to correct typographical, pricing, availability, or technical errors.

An order confirmation does not necessarily constitute final acceptance of an order. We may reject, limit, hold, or cancel an order for reasons including suspected fraud, unauthorized activity, inaccurate information, pricing errors, product unavailability, payment failure, sanctions or export restrictions, or violation of these Terms.

If we cancel an order after payment has been collected and before the purchased product or Service has been provided, we will issue any refund required under the applicable policy or law.

Any quotation, proposal, statement of work, project order, license agreement, or other written agreement signed by RBL and the purchaser controls over these Terms to the extent of a direct conflict.

9. DIGITAL PRODUCTS AND ASSESSMENTS: ALL SALES FINAL

ALL SALES OF DIGITAL PRODUCTS, DOWNLOADABLE MATERIALS, ONLINE COURSES, TOOLKITS, LICENSES, ACCESS CODES, ASSESSMENTS, INDEXES, SCORES, REPORTS, AND OTHER ELECTRONICALLY DELIVERED PRODUCTS OR SERVICES ARE FINAL AND NONREFUNDABLE, EXCEPT WHERE A REFUND IS EXPRESSLY REQUIRED BY APPLICABLE LAW OR EXPRESSLY AUTHORIZED BY RBL IN WRITING.

Digital products and assessments are deemed delivered when any of the following occurs:

• A download link is provided;
• A file or other digital material is transmitted;
• An account is activated;
• An access code, invitation, or assessment link is created or issued;
• A license is assigned to a purchaser, administrator, or participant;
• Access to an online course, portal, report, score, or other electronic content is made available; or
• RBL incurs nonrecoverable third-party costs associated with provisioning the product or Service.

Failure to download, open, access, begin, complete, or use a digital product or assessment does not create a right to a refund.

Purchasing an incorrect product, purchasing an incorrect quantity, failing to meet technical requirements, changing your mind, duplicating a purchase, failing to assign or use purchased licenses, or failing to complete an assessment before an applicable expiration date does not create a right to a refund.

RBL may, in its sole discretion, correct a verifiable technical or fulfillment error, replace a defective file, reissue access, or provide another reasonable remedy. Providing such a remedy does not waive the final-sale policy or create an obligation to provide the same remedy in another case.

Where required by applicable law, any non-waivable cancellation, refund, or withdrawal rights remain unaffected.

10. ASSESSMENT LICENSES AND ACCESS CODES

Assessment questions, response options, scoring information, screenshots, recordings, reports, and other assessment content may not be posted or disclosed publicly, uploaded to social media, included in presentations or training materials, submitted to artificial-intelligence systems, or provided to any third party except as expressly authorized by RBL in writing.

Participants may not take notes, photographs, screenshots, audio recordings, video recordings, or other copies of assessment questions or response options.

Assessment reports may not be edited, altered, excerpted in a misleading manner, or presented without applicable RBL branding, context, and disclaimers. No person may represent a modified or independently created document as an official RBL assessment report.

Unless expressly stated otherwise in writing:

• Each assessment purchased provides one assessment license for one designated participant;
• Each license, invitation, or access code may be redeemed only once;
• Licenses and access codes may not be shared, copied, resold, sublicensed, or transferred;
• A license may not be reassigned after it has been claimed, activated, started, or completed;
• Purchase of multiple assessments permits use only up to the number of licenses purchased;
• Unused licenses do not create a right to a refund or credit;
• RBL may establish expiration dates or access periods for licenses, reports, or related content;
• Completing an assessment does not provide ownership of the assessment, scoring method, report format, or underlying intellectual property; and
• Access to a report does not include the right to reproduce, distribute, publish, modify, sell, or use that report to create another assessment, product, or service.

RBL may invalidate or suspend access codes or licenses that are duplicated, resold, transferred, obtained through unauthorized channels, associated with a reversed or disputed payment, used beyond the purchased scope, or otherwise used in violation of these Terms.

Assessment results and reports may be generated through proprietary scoring systems, algorithms, benchmarks, interpretations, and methodologies. You receive only the report or output RBL elects to provide. You are not entitled to underlying scoring logic, weighting, calculations, algorithms, normative data, validation materials, source code, or proprietary methodology except where disclosure is required by law.

Assessment questions, answer choices, timed elements, scoring logic, reports, indexes, benchmarks, and interpretations are confidential and proprietary. You may not record, reproduce, solicit, collect, disclose, publish, analyze for replication, or distribute them.

11. ORGANIZATIONAL PURCHASES AND ADMINISTRATORS

An organization purchasing or administering assessments for employees, candidates, clients, members, students, or other participants represents and warrants that it:

• Has authority to purchase and administer the assessments;
• Has a lawful basis for providing participant names, email addresses, and other personal information to RBL and our service providers;
• Will provide participants with all legally required notices;
• Will obtain any required permissions, authorizations, or consents;
• Will not misrepresent the nature, purpose, or intended use of the assessment;
• Will limit access to assessment information and reports to properly authorized persons;
• Will use reasonable safeguards to protect participant information and reports; and
• Will use assessment results lawfully, responsibly, and consistently with these Terms.

The purchasing organization is responsible for determining whether and how an assessment may lawfully be used within its workplace, hiring, education, coaching, certification, or development processes.

Where assessment results or reports will be shared with an employer, sponsor, team administrator, coach, facilitator, or other third party, the applicable disclosure should be communicated to the participant before the participant begins the assessment.

RBL is not responsible for decisions made by a purchaser, employer, administrator, facilitator, coach, or other third party based on assessment results.

12. ASSESSMENT PURPOSE AND LIMITATIONS

RBL assessments, indexes, scores, reports, and related materials are intended for informational, educational, coaching, organizational-development, and professional-development purposes only.

They are not medical, psychiatric, psychological, clinical, legal, financial, or diagnostic instruments. They are not intended to diagnose a medical or mental-health condition or to replace evaluation or advice from a qualified professional.

Assessment results reflect responses provided at a particular time and may be affected by individual interpretation, context, circumstances, response style, honesty, language, technical conditions, and other factors.

RBL does not represent or warrant that:

• An assessment will measure every relevant characteristic;
• A score or report will remain unchanged over time;
• Repeating an assessment will produce identical results;
• Results will predict behavior, performance, readiness, compatibility, success, or any particular outcome;
• Results will be suitable for every participant, organization, role, jurisdiction, or intended use; or
• An assessment will meet a purchaser’s particular business, legal, employment, educational, or compliance requirements.

Assessment results must not be used as the sole basis for hiring, termination, promotion, compensation, disciplinary action, medical treatment, legal action, or another consequential decision.

Purchasers and administrators are responsible for obtaining appropriate professional advice and independently evaluating whether an assessment is appropriate for their intended use.

13. PARTICIPANT AGREEMENT

A purchaser may buy an assessment for someone other than the purchaser. The purchaser’s acceptance of these Terms does not eliminate the need for each participant to receive applicable privacy disclosures and agree to the participant terms presented before beginning the assessment.

By beginning an assessment, a participant agrees to:

• Complete the assessment personally;
• Provide responses in good faith;
• Refrain from obtaining assistance or having another person complete the assessment;
• Protect the confidentiality of assessment questions and content;
• Refrain from recording, photographing, copying, distributing, or disclosing assessment content;
• Use the resulting report only for its intended purpose; and
• Comply with these Terms and any additional instructions presented within the assessment platform.

If a participant does not agree, the participant must not begin the assessment.

14. RESEARCH AND DE-IDENTIFIED INFORMATION

RBL may use aggregated or de-identified information to operate, secure, maintain, evaluate, validate, and improve its Services, assessments, scoring systems, benchmarks, and reports, provided the information does not reasonably identify an individual.

Any use of identifiable participant information for academic or human-subject research will be governed by applicable privacy notices, consent materials, agreements, and legal or institutional requirements.

Participation in separately identified research is voluntary unless another lawful basis expressly applies. Purchasing or completing an assessment does not, by itself, constitute consent to participate in unrelated identifiable research.

15. TECHNICAL REQUIREMENTS AND AVAILABILITY

You are responsible for obtaining and maintaining compatible devices, software, browsers, internet access, email access, security settings, and other technology required to use the Services.

The Services may occasionally be unavailable or interrupted because of maintenance, updates, security events, outages, telecommunications failures, hosting-provider failures, third-party services, events beyond our reasonable control, or other technical conditions.

RBL does not guarantee uninterrupted or error-free availability. We may modify, update, replace, suspend, or discontinue features or technical components when reasonably necessary.

If a verified technical problem caused by RBL prevents access to a purchased digital product or assessment, RBL may provide replacement access, an extension, a corrected file, or another reasonable remedy. Unless required by law, a technical interruption does not create a right to a monetary refund.

16. PHYSICAL PRODUCTS

Physical products are subject to the product description and the Return and Refund Policy posted at the time of purchase.

Product images are provided for illustrative purposes. Colors, packaging, dimensions, and other details may vary slightly.

Delivery dates are estimates and are not guaranteed. RBL is not responsible for delays caused by carriers, customs authorities, weather, incorrect delivery information, supply disruptions, or other circumstances outside our reasonable control.

Purchasers are responsible for providing a complete and accurate shipping address. Additional shipping costs resulting from an incorrect or incomplete address may be charged to the purchaser where permitted by law.

Risk of loss and title transfer as provided by applicable law and the shipping terms identified at checkout.

17. EVENTS, PROGRAMS, AND SERVICES

Event registrations, training programs, speaking engagements, certifications, consulting, coaching, and other services may be subject to separate written terms, proposals, project orders, cancellation policies, or agreements.

Where separate written terms exist, those terms control over these Terms to the extent of a direct conflict.

Unless otherwise stated, event tickets and registrations may not be resold or transferred without RBL’s written permission.

RBL may modify schedules, speakers, delivery formats, locations, content, or other event details when reasonably necessary. Any applicable cancellation, substitution, transfer, or refund rights will be determined by the event terms presented at purchase or by a separate written agreement.

18. PROHIBITED CONDUCT

You may not use the Services to:

• Violate any applicable law or regulation;
• Infringe intellectual-property, privacy, publicity, contractual, or other rights;
• Engage in fraud, impersonation, harassment, abuse, or deceptive conduct;
• Introduce viruses, malicious code, automated scripts, scraping tools, bots, or other harmful technology;
• Interfere with the operation or security of the Services;
• Attempt to gain unauthorized access to accounts, systems, databases, assessments, reports, or restricted content;
• Collect information about other users without authorization;
• Misrepresent assessment results or RBL’s interpretation of them;
• Use RBL content to train or develop competing products, assessments, methodologies, or artificial-intelligence systems;
• Circumvent purchase limits, access controls, security measures, or licensing restrictions; or
• Assist another person in doing any of the foregoing.

19. DISCLAIMERS AND LIMITATIONS OF LIABILITY

All content provided through the Services is for informational and educational purposes only.

Nothing provided through the Services, including any materials, programs, assessments, scores, indexes, reports, or recommendations, should be considered professional, legal, medical, psychological, financial, accounting, employment, or business advice.

We make no guarantees regarding outcomes, results, performance, improvement, revenue, productivity, workplace outcomes, or other benefits resulting from use of our content, products, programs, Services, or assessments. Examples, case studies, testimonials, and illustrations are not guarantees of future results. Individual and organizational results will vary.

We do not guarantee that the Services will be secure, uninterrupted, available, accurate, complete, current, reliable, or error-free; that defects will be corrected; or that the Services will be free from harmful components.

THE SERVICES AND ALL CONTENT, MATERIALS, PRODUCTS, ASSESSMENTS, REPORTS, AND SERVICES PROVIDED THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RBL AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, BUSINESS OPPORTUNITY, GOODWILL, OR OTHER INTANGIBLE LOSS, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANOTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, THEIR CONTENT, ANY PRODUCT OR SERVICE, OR THESE TERMS WILL NOT EXCEED ONE HUNDRED DOLLARS (US $100). THIS AMOUNT CONSTITUTES YOUR SOLE AND EXCLUSIVE MONETARY REMEDY AND IS IN LIEU OF OTHER MONETARY REMEDIES THAT MAY OTHERWISE BE AVAILABLE.

Some jurisdictions do not permit the exclusion or limitation of certain warranties or damages. Accordingly, portions of these limitations may not apply to you to the extent prohibited by law.

Any claim remains subject to the dispute-resolution provisions below.

20. EARNINGS AND RESULTS DISCLAIMER

You understand that important risk factors should be considered when deciding whether to purchase products or Services from Reality Based Leadership, LLC.

We make no representations, promises, warranties, projections, or guarantees regarding earnings, revenue, business performance, professional advancement, organizational outcomes, or other results.

Any examples, case studies, white papers, testimonials, or descriptions of prior results are illustrative only. They do not represent typical results and do not guarantee that you or your organization will achieve the same or similar outcomes.

Your success depends on numerous factors outside our control, including your background, experience, effort, implementation, leadership, workforce, market, economic conditions, organizational circumstances, and business practices.

Materials provided through the Services may contain forward-looking statements or expressions of our expectations or opinions concerning possible outcomes. These statements may use terms such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” or similar language. Forward-looking statements are opinions or expectations only and are not guarantees.

You are responsible for conducting your own due diligence and consulting qualified legal, financial, accounting, human-resources, medical, psychological, or other professionals when appropriate.

Nothing provided through the Services should be treated as a substitute for advice from a qualified professional.

21. TESTIMONIALS AND EXAMPLES

Testimonials and examples concerning RBL, Alex Dorr, or other RBL products, speakers, programs, or Services reflect individual experiences.

They are not intended to represent or guarantee that anyone will achieve the same or similar results. Results vary significantly depending on individual, organizational, economic, market, and other circumstances.

Any specific financial, performance, or organizational figures attributed to an individual or organization apply only to the described situation. They should not be interpreted as average, expected, or guaranteed results.

22. THIRD-PARTY SERVICES AND EXTERNAL LINKS

The Services may contain links to or integrations with third-party websites, payment processors, ecommerce platforms, assessment platforms, hosting providers, communication tools, or other services.

We do not control and are not responsible for the availability, content, accuracy, security, privacy practices, or conduct of third parties. Your use of third-party services may be governed by their separate terms and privacy policies.

A link, reference, or integration does not necessarily constitute RBL’s endorsement of a third party or its products or services.

We permit links to our public website provided they do not imply an endorsement, sponsorship, or affiliation and do not reproduce protected content or otherwise violate these Terms.

Problems with links may be reported to: info@realitybasedleadership.com

23. COPYRIGHT AND DMCA NOTICE

We respect the intellectual-property rights of others and expect users of the Services to do the same.

In accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512, we will respond to properly submitted notices of alleged copyright infringement.

Copyright notices should be sent to:

DMCA Agent
Reality Based Leadership, LLC
Email: info@realitybasedleadership.com

A notice should include the information required by applicable law, including:

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the allegedly infringing material and information reasonably sufficient for us to locate it;
4. Contact information for the complaining party;
5. A statement that the complaining party has a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
6. A statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.

If you believe material was removed or disabled because of mistake or misidentification, you may submit a counter-notification containing the information required by the DMCA.

We may terminate or restrict access for repeat infringers when appropriate.

24. OBSCENE, OFFENSIVE, OR UNLAWFUL CONTENT

We are not responsible for obscene, offensive, unlawful, or otherwise objectionable content you may receive or view from third parties.

If you encounter such content through the Services, you may notify us at info@realitybasedleadership.com so that we can evaluate the matter.

Although we are not obligated to monitor all content, we reserve the right to investigate, restrict, remove, or report content or conduct that we reasonably believe violates these Terms or applicable law.

25. INDEMNIFICATION

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Reality Based Leadership, LLC and its affiliates, licensors, owners, officers, directors, employees, contractors, service providers, and agents from and against claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Your access to or use of the Services;
• Your violation of these Terms;
• Your infringement or violation of another person’s rights;
• Your unauthorized administration, distribution, reproduction, or use of assessments or materials;
• Your handling, disclosure, or misuse of participant information or assessment results;
• Your employment, personnel, coaching, educational, or business decisions based on assessment results; or
• Content, information, instructions, or materials you submit or provide.

This section does not require a consumer to indemnify RBL to the extent such an obligation is prohibited by applicable law.

26. FORCE MAJEURE

RBL will not be liable for delay, interruption, or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, government action, utility failure, internet or telecommunications failure, cyberattack, platform outage, payment-processor interruption, supplier disruption, carrier delay, or failure of a third-party service provider.

27. GOVERNING LAW AND DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

These Terms and any dispute arising out of or relating to the Services, a purchase, an assessment, or these Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules.

Except for claims eligible for small-claims court and requests for temporary or injunctive relief to protect confidential information, security, or intellectual-property rights, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved through confidential, binding, individual arbitration administered by the American Arbitration Association under its applicable rules.

Arbitration will take place in McKinney, Texas, unless the parties agree otherwise or applicable law requires a different location or procedure.

YOU AND RBL WAIVE THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

All claims must be brought individually and not as part of a class, collective, consolidated, coordinated, mass, or representative action.

Each party will be responsible for its own attorneys’ fees and costs. The parties will share the arbitrator’s fees and administrative costs equally unless the applicable rules, applicable law, or the arbitrator require a different allocation.

The arbitration, submissions, evidence, proceedings, and award will be treated as confidential except to the extent disclosure is reasonably necessary to enforce an award, comply with law, seek professional advice, or exercise a legal right.

Nothing in this section prevents RBL from seeking temporary, preliminary, or permanent injunctive relief in a court of competent jurisdiction to prevent unauthorized use, disclosure, infringement, copying, distribution, reverse engineering, or misuse of intellectual property or confidential information.

28. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or modified to the minimum extent necessary to make it enforceable.

If it cannot be modified, it will be severed. The remaining provisions will remain in full force and effect.

29. NO WAIVER

Failure by RBL to enforce a provision of these Terms does not waive that provision or RBL’s right to enforce it later.

A waiver is effective only if made expressly in writing by an authorized representative of RBL.

30. ASSIGNMENT

You may not assign or transfer these Terms, an account, a license, an access code, or any right to use the Services without RBL’s prior written consent.

RBL may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, change in control, or transfer of the applicable business or intellectual property.

31. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, product-specific terms, and any separate written agreement expressly applicable to a purchase or Service, constitute the agreement between you and RBL regarding the subject matter addressed herein.

If a separate written agreement signed by RBL directly conflicts with these Terms, the signed agreement controls to the extent of the conflict.

Product descriptions, frequently asked questions, and promotional materials do not modify these Terms unless they expressly state that they create binding additional terms.

32. CONTACT INFORMATION

Questions or concerns regarding these Terms may be submitted to:

Reality Based Leadership, LLC
Email: info@realitybasedleadership.com